1.1 This policy was last modified on 23 April 2015.
2 REFUND POLICY
2.1 We make every effort to ensure that you will be fully satisfied by each and every purchase that you make with us online.
2.2 We do understand that sometimes for whatever reason you may wish for a refund or exchange of your goods.
2.3 We have structured our returns policy to be very flexible allowing you to shop with confidence knowing that we will work with you to ensure complete satisfaction in all of your dealings with us.
a) Each product returned must be in original condition, unworn, unused and undamaged.
b) Each product must have all tags attached and in all of the original packaging
2.5 To return or exchange an item, please visit the www.inmyhood.com.au website and login to your account and follow the below steps
a) Select ‘Order History and Details’. This will show the history of all of the orders you have placed with In My Hood.
b) Select the ‘Order Reference Number’ that you wish to return an item from. A summary of events and information about this purchase will be displayed.
c) Select the product/s you wish to return by clicking on the box in the far left column next to the reference number.
d) Ensure the quantity box has the correct unit value of items you are returning in this product.
e) Scroll down the page to ‘Add a Message’ section.
f) Select the item you are returning from the dropdown list.
g) Enter a reason for returning the goods. Then click the ‘Send Button’.
h) Select the make an ‘RMA Slip’ option. The packaging status of the product will be ‘Waiting For Confirmation’.
i) Once we receive your request for return/refund, we will review your comments and confirm via email approval to return parcel to In My Hood.
j) When returning the product, please ensure you include a copy of the ‘Return Slip’ in the parcel. (This can be accessed from your account, under the Return Merchandise Authorisation section. Click on the ‘print out’ button in the return slip column.)
Please return parcels to:
In My Hood
Shops 1 & 2
3 Ward Place
k) We recommend you use a service such as Australia Post - Registered Post to make any returns and use Australia Post’s tracking service. Shipping insurance is also recommended to protect your goods, until they are safely returned to us. Please hold onto your tracking number of your parcel once you have sent it.
2.6 Please Note:
a) In My Hood cannot accept responsibility for damaged, lost or stolen return deliveries; and
b) Refunds are not available on sale items; and
c) Our refund policy is offered in addition to any rights you may have under the Australian Consumer Law.
d) Please note that delivery charges are not refunded.
a) Where any surcharge has applied to your method of payment we reserve the right to retain the amount of that surcharge.
2.8 In Store Purchases & Refund Policy
We make every effort to ensure that you will be fully satisfied by each and every purchase that you make with us in store.
a) We allow exchanges of goods within 14 days from the date of purchase.
b) Each product returned must be in original condition, unworn, unused and undamaged.
c) Each product must have all tags attached and in all of the original packaging
d) We will offer you a credit note for the goods or you may choose to exchange the goods for something else.
e) We do not refund goods on change of mind, we will offer you a credit note or to exchange the goods.
f) We do not refund or exchange on SALE items.
3 DEFINITIONS USED IN THIS POLICY
“In my Hood” “we” “our”, “us” and similar terms means In My Hood Pty Ltd, A.C.N. 604 874 599 trading as In My Hood.
“You”, “your” and similar terms means, as the context requires:
a) You during your usage of our Website; and/or
b) You as customer of our business.